Privacy Policy

Your privacy matters to us at voranitholme

Last Updated: February 15, 2025
Effective Date: February 15, 2025

Introduction and Scope

voranitholme ("we," "us," or "our") operates voranitholme.com and provides entrepreneurial skills education services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our platform, attend our courses, or engage with our educational content.

This policy applies to all users of our services, including prospective students, enrolled participants, website visitors, and anyone who provides personal information to voranitholme. We are committed to protecting your privacy and ensuring transparency about our data practices in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth).

Our Privacy Commitment

We believe in empowering individuals through education while respecting your fundamental right to privacy. Every data practice we implement serves to enhance your learning experience while maintaining the highest standards of data protection.

Information We Collect

We collect various types of information to provide and improve our educational services. The information we collect falls into several categories, each serving specific purposes in delivering quality entrepreneurial education.

Personal Information

Full name, email address, phone number, postal address, date of birth, and professional background information you provide during registration or course enrollment.

Educational Data

Course progress, assignment submissions, quiz results, participation records, learning preferences, and feedback on educational content and instructors.

Technical Information

IP address, browser type, device information, operating system, access times, pages viewed, and referring website information collected automatically.

Communication Records

Records of your communications with our support team, instructors, and other students through our platform, including messages, forum posts, and feedback submissions.
  • Financial information for payment processing, including billing addresses and transaction details (payment card information is processed securely by third-party payment processors and is not stored on our servers)
  • Demographic information such as age range, location, educational background, and professional experience to help us tailor our educational content
  • Usage analytics including time spent on different course modules, completion rates, and interaction patterns to improve our educational delivery
  • Social media information if you choose to connect your social media accounts or share our content through social platforms
  • Information from surveys, testimonials, and feedback forms you voluntarily complete to help us enhance our services

How We Use Your Information

Your information enables us to provide personalized educational experiences and maintain the quality of our entrepreneurial skills programs. We use collected information for legitimate business purposes that directly benefit your learning journey.

Purpose Information Used Legal Basis
Course delivery and progress tracking Personal details, educational data, usage patterns Contract performance
Payment processing and billing Financial information, contact details Contract performance
Customer support and communication Contact information, communication records Legitimate interest
Platform improvement and analytics Technical data, usage statistics Legitimate interest
Marketing communications (with consent) Contact details, preferences, interaction history Consent
Legal compliance and security All relevant information as required Legal obligation

We may also use aggregated, anonymized data for research purposes to understand learning patterns and improve educational methodologies. This anonymized information cannot be linked back to individual users and helps us contribute to broader educational research initiatives.

Information Sharing and Disclosure

We maintain strict controls over who can access your personal information. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Information sharing occurs only in specific circumstances outlined below.

  • Service providers who assist in course delivery, payment processing, technical support, and platform maintenance under strict confidentiality agreements
  • Educational partners and guest instructors who contribute to specific courses, receiving only information necessary for their educational contributions
  • Legal authorities when required by law, court order, or to protect our legal rights and the safety of our users and community
  • Business transfer scenarios where personal information may be transferred as part of a merger, acquisition, or sale of business assets, with continued privacy protection obligations
  • With your explicit consent for specific purposes such as testimonials, case studies, or promotional materials featuring your educational journey

Third-Party Service Providers

Our carefully selected service partners include payment processors, cloud hosting providers, email communication services, and educational technology platforms. All partners must meet our stringent data protection standards and are contractually bound to protect your information.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and administrative safeguards designed to maintain data integrity and confidentiality.

Technical Safeguards

SSL encryption for data transmission, secure server infrastructure, regular security updates, firewalls, intrusion detection systems, and encrypted data storage protocols.

Access Controls

Role-based access permissions, multi-factor authentication for staff accounts, regular access reviews, and immediate deactivation of unused accounts.

Administrative Measures

Staff privacy training, background checks for personnel with data access, confidentiality agreements, and incident response procedures.

Monitoring and Auditing

Regular security assessments, vulnerability testing, audit logs, and continuous monitoring of our systems for potential security threats.

While we employ industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously update our security practices and promptly address any identified vulnerabilities. In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by law.

Your Privacy Rights

Under Australian privacy laws, you have several rights regarding your personal information. We are committed to facilitating the exercise of these rights and will respond to your requests within the timeframes required by law.

  • Access: Request copies of your personal information we hold and information about how we process it
  • Correction: Request correction of inaccurate or incomplete personal information
  • Erasure: Request deletion of your personal information where legally permissible
  • Restriction: Request limitation of processing your personal information in certain circumstances
  • Portability: Request transfer of your personal information to another service provider where technically feasible
  • Objection: Object to processing of your personal information for direct marketing or other purposes based on legitimate interests
  • Complaint: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the information provided at the end of this policy. We may require verification of your identity before processing requests to protect your information from unauthorized access. Some requests may be subject to legal limitations or requirements to maintain certain records.

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention periods are based on the nature of the information and applicable legal requirements.

Information Type Retention Period Reason for Retention
Course enrollment and progress data 7 years after course completion Educational records, certification verification
Financial and billing information 7 years after transaction Tax compliance, financial reporting requirements
Marketing communications preferences Until consent withdrawn + 1 year Compliance with marketing regulations
Technical logs and analytics 2 years from collection Security monitoring, system improvement
Customer support records 3 years after resolution Service improvement, dispute resolution

When personal information is no longer required, we securely delete or anonymize it according to our data destruction procedures. Some information may be retained in anonymized form for statistical and research purposes that cannot be linked back to individual users.

International Data Transfers

voranitholme operates primarily within Australia, but some of our service providers may be located overseas. When we transfer your personal information outside Australia, we ensure appropriate safeguards are in place to protect your privacy rights and comply with Australian privacy laws.

International transfers may occur to countries including the United States, United Kingdom, and other jurisdictions where our cloud hosting, payment processing, or educational technology partners operate. We only work with providers who demonstrate adequate privacy protections and enter into appropriate data processing agreements.

Before engaging any overseas service provider, we conduct due diligence to ensure they maintain privacy standards comparable to Australian requirements. You can contact us for specific information about which countries your personal information may be transferred to and the safeguards we have implemented.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and provide personalized content. We are transparent about our use of these technologies and provide you with choices about how they are used.

Essential Cookies

Required for basic website functionality, security, and your ability to navigate and use our services. These cannot be disabled as they are necessary for the website to work properly.

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously, allowing us to improve our services and user experience.

Functional Cookies

Enable enhanced functionality and personalization, such as remembering your preferences, login status, and providing customized content based on your interests.

Marketing Cookies

Used to track visitors across websites to display relevant advertisements and measure campaign effectiveness. These are only used with your explicit consent.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some functionality of our website but will not prevent you from accessing our core educational services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through prominent notices on our website, email communications, or other appropriate methods before the changes take effect.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after policy updates indicates your acceptance of the revised terms.

For significant changes that may affect your rights or how we use your information, we will seek your consent where required by law. You always have the option to discontinue using our services if you disagree with policy changes.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us. We are committed to addressing your privacy inquiries promptly and thoroughly.

Privacy Officer voranitholme Education Services
17 Pottinger St, Newtown QLD 4350, Australia
Email: privacy@voranitholme.com
Phone: +61 418 955 302

If you are not satisfied with our response to your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.